Privacy Policy

1. Privacy Policy Overview

GOOLD ESCAPES LTD ("GOOLD ESCAPES", "we", "us", or "our") is committed to protecting your privacy and safeguarding the personal information that you share with us when you visit our website, make an enquiry, subscribe to updates, or engage our property services.

We design our processes, technology, and partner relationships to respect your rights under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains what personal information we collect, how we use it, the legal bases on which we rely, with whom it may be shared, and the choices and rights you have in relation to your data.

We encourage you to read this notice carefully. By using our website at https://gooldescapes.site or contacting us in connection with any of our listings, homes, retreats, investments or lifestyle services, you acknowledge that you have been made aware of this Privacy Policy.

2. Information Collected

We collect and process a range of personal and non-personal information in order to operate our business, respond to your enquiries, and present suitable property opportunities. The information we collect falls into the following broad categories:

2.1 Information you provide to us directly

This includes information you provide when you:

• Submit an enquiry about a property via our website or by email;
• Request a consultation, valuation, or viewing appointment;
• Register as a buyer, seller, landlord, tenant or investor;
• Sign up to receive market updates, insights or lifestyle content;
• Communicate with us by phone, email or contact form; or
• Provide feedback, testimonials, or participate in a survey.

The personal information we may collect directly from you can include:

• Identity details (such as your name and preferred form of address);
• Contact details (such as email address, telephone number and postal address);
• Property preferences (such as location, budget, property type, lifestyle priorities);
• Professional or financial details relevant to a transaction (for example, indication of funding position or investment appetite);
• Information you choose to share in free‑text enquiry fields or correspondence; and
• Consent preferences and records of communications with us.

2.2 Information we collect automatically

When you visit our website, we may automatically collect certain technical and usage information in order to understand how visitors navigate our pages and to keep our digital experience secure and reliable. This may include:

• IP address and approximate location (based on IP look‑up);
• Device and browser details (such as type, version and settings);
• Pages visited, links clicked, and session duration;
• Referring URLs and the date/time of access; and
• Cookie identifiers and similar tracking technologies, where permitted.

Further details about our use of cookies and similar technologies are provided in our Cookie Policy.

2.3 Information from third parties

We may receive information about you from trusted third parties where this is necessary to progress a potential or active transaction, for example:

• Professional advisers involved in a property transaction;
• Identity verification or anti‑money‑laundering service providers;
• Referring agents, partners or introducers;
• Publicly available sources such as property registers or corporate databases.

Where we receive information from third parties, we will process it only in accordance with this Privacy Policy and applicable law.

3. How Information Is Used

We use the personal and non‑personal information we collect for a variety of legitimate business purposes connected to the provision of our real estate and lifestyle services. These purposes include:

3.1 Facilitating property enquiries and transactions

• Responding to your requests submitted via our Contact Us page, property enquiry forms, telephone or email;
• Matching you with suitable listings across our Listings, Homes, Retreats, Investments and Lifestyle pages;
• Arranging viewings, consultations and valuation appointments;
• Progressing negotiations and contracts between buyers, sellers and relevant parties;
• Maintaining internal records of enquiries and transactions.

3.2 Managing our client relationships

• Creating and maintaining client profiles and preference records;
• Providing updates regarding properties of potential interest and service developments;
• Handling queries, concerns or complaints and providing after‑sales care;
• Collecting and showcasing testimonials, subject to your consent where required.

3.3 Improving our website and services

• Monitoring website performance, user journeys and engagement with content;
• Diagnosing technical issues and maintaining the security of our systems;
• Enhancing the presentation of our curated portfolio and lifestyle content;
• Developing insights to refine our services and client experience.

3.4 Marketing and communications

• Sending you carefully selected updates about properties, market intelligence and lifestyle features, in line with your preference settings;
• Inviting you to events, viewings, launches or private previews;
• Providing information about related services that may be relevant to your interests;
• Measuring the effectiveness of our communications and digital campaigns.

You can opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us using the details provided in the Contacting Us section below.

4. Legal Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal data. Depending on the context, we may rely on one or more of the following legal grounds:

4.1 Performance of a contract or taking steps at your request

We process your personal data where this is necessary to enter into or perform a contract with you, or to take steps at your request before entering into a contract. This includes responding to property enquiries, arranging viewings, progressing sales, lettings or investments, and providing our core services to you.

4.2 Legitimate interests

We may process your personal data where this is necessary for the purposes of our legitimate interests, provided that such interests are not overridden by your fundamental rights and freedoms. These interests may include:

• Operating and improving our website and services;
• Managing client relationships and maintaining accurate records;
• Promoting our curated property portfolio and brand;
• Ensuring network and information security;
• Defending or establishing legal claims.

4.3 Compliance with legal obligations

We may process your personal data where this is required to comply with legal or regulatory obligations, for example in relation to anti‑money‑laundering checks, tax reporting, record keeping, or responding to lawful requests from public authorities.

4.4 Consent

In certain circumstances, we rely on your consent to process your personal data, for example for some types of electronic marketing, or where we wish to feature your testimonial or imagery in our marketing materials. Where processing is based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing & Disclosure

We treat your personal information with care and discretion. We do not sell your data. However, in order to operate our business and deliver our services, we may share your information with selected third parties under appropriate safeguards:

5.1 Service providers and professional advisers

We may share your data with trusted third parties who provide services on our behalf, such as:

• IT hosting, website, analytics and security providers;
• CRM and communication platforms we use to manage client relationships;
• Professional advisers including lawyers, surveyors or financial advisers involved in a transaction;
• Identity verification and compliance service providers.

These providers are only permitted to use your personal data in accordance with our instructions and for the purposes described in this Privacy Policy, and are required to implement appropriate security measures.

5.2 Transaction counterparties and partners

Where necessary and appropriate in the context of a property transaction or enquiry, we may share limited relevant information with:

• Sellers, buyers, landlords, tenants and their representatives;
• Introducers or partner agencies assisting with a particular opportunity;
• Other carefully selected partners supporting our property and lifestyle offerings.

5.3 Legal and regulatory disclosures

We may disclose your information where required to do so by law or where we reasonably believe such action is necessary to:

• Comply with a legal obligation, regulation or court order;
• Respond to valid requests from law enforcement or regulatory authorities;
• Protect the rights, property or safety of GOOLD ESCAPES LTD, our clients, or others;
• Support the detection or prevention of fraud or other unlawful activity.

5.4 International transfers

Some of our service providers or partners may be located outside the United Kingdom. Where personal data is transferred internationally, we will ensure that appropriate safeguards are in place, such as using standard contractual clauses or ensuring the recipient is located in a jurisdiction deemed to provide an adequate level of protection by the UK authorities.

6. Data Security

We take the security of your personal information seriously and have implemented a range of organisational and technical measures designed to protect it against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

These measures may include access controls, encrypted communications, secure storage environments, regular back‑ups, and internal policies governing how data is handled and shared. We also limit access to personal data to those employees, agents, contractors and other third parties who have a business need to know and are subject to confidentiality obligations.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately using the details provided in the Contacting Us section.

7. Your Rights

Under data protection law, you have a number of important rights in relation to your personal data. Subject to certain conditions and exemptions, these include the right to:

• Access – request confirmation as to whether we process your personal data and obtain a copy of the information we hold about you;
• Rectification – ask us to correct inaccurate or incomplete personal data;
• Erasure – request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected;
• Restriction – ask us to restrict the processing of your data in certain situations, such as while we verify its accuracy or consider an objection you have raised;
• Objection – object to our processing of your personal data where we rely on legitimate interests, including profiling, and to object at any time to the use of your data for direct marketing;
• Data portability – request that we provide certain personal data to you or another organisation in a structured, commonly used and machine‑readable format;
• Withdraw consent – where processing is based on your consent, withdraw that consent at any time.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you are concerned about how we handle your personal data. We would, however, appreciate the opportunity to address your concerns first, so we invite you to contact us in the first instance.